Buyers do not need to create a member account to access, trade and/or order online services at the Redbus Website/ App. Therefore, Redbus Website/ App only collects personal information of users if and when they make order through Redbus Website/ App. Before the users make order(s) through Redbus Website/ App, the system will display the link to our Information Privacy Policy and Regulations so the users can read and confirm before giving their personal information.
By using our service, the Customers consent to the processing of personal data as described in the Privacy Policy and the Regulation. If we change our Privacy Policy, we will post those changes on the Redbus Website/ App. Depending on the actual situation, we reserve the right to amend and supplement this Privacy Policy at any time without prior notice.
For Buyers who create an account at Redbus Website/ App, we will store Buyer's personal information as well as save previous transactions for Buyers to track easily and simplify the next purchase process at the Website/ App.
Purpose of collecting the Buyer’s Personal Information Redbus Website/ App collects Customer information to conduct the usage scope in point 2 below.
Usage scope of the collected Buyer's Personal Information:
- Pay for purchases to Sellers
- Provide customer support service
- Marketing activities: such as sending promotional emails to Buyers. Buyer can agree or unsubscribe from receiving those marketing emails at any time.
- Contact the Buyer for issues occurred that require response to the Buyer regarding the payment process.
- When one of the following situations occurs: (a) upon a written request from the competent state agency; (b) in case the provision of such information is legitimate in order to protect the rights of the Sellers/Buyers and the Website/ App Management under the law; (c) an emergency and necessary situation to protect the personal safety rights of other Sellers/Buyers on the Redbus Website/ App (if any);
- Improve service quality: We may use Buyer's Personal Information for the purpose of analyzing, improving our services, enhancing the user experience, and improving the features and quality of our services.
- Support Third-party in providing their services: Buyer's personal information will be provided to third parties whose services are involved throughout the transaction. For example, the party provides payment services and guaranteed payment service. In addition, we may also work with a third-party advertising network to market our Website/ App on other supply channels, or for analytics purposes. Third parties involved in one of these services will be bound by confidentiality agreements and shall not be allowed to use buyer's personal information for any purpose other than the purpose specified above.
Storage period of Personal Information:
Personal Information will be automatically saved and secured in the server memory of the Redbus Website/ App during the time the Buyers/Sellers participates in activities on Redbus Website/ App or until when Buyers/Sellers request the Company to delete their Personal Information.
Buyer’s Personal Information privacy measures:
In accordance with the law, we follow suitable procedures to prevent unauthorized access to and improper use of Buyer's Personal Information. We use appropriate business systems and processes to protect and preserve Buyer's Personal Information. We also use technical and material safety procedures to limit the access and use of Buyer's Personal Information on the Website/ App. Only authorized persons can access Buyer's Personal Information for their work.
Data security measures:
- Connections to Redbus.vn Website/ App's server system for administrative purposes are encrypted via the following protocols: SSH, VPN. - Only the management level of the departments in the Management Board will be granted access to the server system to ensure system security and information safety. - Before uploading the Code to the server, the Management Board performs the review and censorship stages by the tester team (censorship team) to check and confirm the accuracy of the Code and offer timely solutions. when there are actual operational problems (if any). Information security system - User authentication through OTP, Authorize Token - Security via HTTPS protocol - Security of user database: all sensitive data (including Login Token) is encrypted under SHA256 information encryption standard Restrictions on minors: The services provided on the Redbus Website/ App are not applicable to minors unless there is valid consent of a parent or guardian
Contact with information collection entity:
REDBUS VIETNAM COMPANY LIMITED, address: Floor 6 and 7, Me Linh Point Tower, No.02 Ngo Duc Ke Street, Ben Nghe Ward, District 1, Ho Chi Minh City. Contact phone number: +84-981305400 Buyers always have the right to review their Buyer's Personal Information recorded by Redbus. Buyer may request an overview of Buyer's Personal Information by emailing us at contact@redbus.vn with the subject “Enquiry for End User Data” in the subject email and attach a copy of your personal documentation to help us prevent unauthorized individuals from accessing Personal Information. If the Buyer’s Personal Information we are providing is incorrect, we will update upon the Buyer's request. Buyers can also ask us to remove their information from our customer database by sending an email to contact@redbus.vn with the subject "End User Data Deletion Request." However, if the Buyer chooses to delete his or her personal information, we cannot assist you in visiting the Website/ App to make a booking. We may also need to retain certain information as prescribed, for legal or administrative purposes, such as data storage or fraud detection. Buyers can also delete accounts at any time by logging into accounts on REDBUS.VN and choose to delete the account. In case the Buyers suspect of improper use of personal information or use beyond scope in Section 7.2 above, Buyer can make a complaint through In case an information system is hacked, posing a risk of loss of consumer information, Redbus shall notify the incident to the competent agency within 24 (twenty four) hours after detecting it.